If you don’t find an answer contact call us at 1-888-536-7776 to chat with one of our contact lens specialists.

Do you save my eye doctor information?

Yes, your eye doctor information is saved in your account in the Eye Doctor Prescription section. You can edit your doctor information if it has changed.

Does my account have my prescription?

Yes, your most recent prescription is saved in your account for future orders.

I lost my password or email address?

If you’ve forgotten your password, simply go to this page, enter the email address on your account and we will send you an email to change your password. If you forgot the email address you used to register, contact customer care at 1-888-536-7776.

Why do I need to register?

You need to register so we have all your information to complete your order. By law purchasing contact lenses on line requires eye doctor verification and we use the information in your order and registration. Registration also improves communication between BJ’s Optical and our customers. We also offer special promotions and orders tailored to your needs.

Contact Lens Questions

FAQ Unilateral Pricing Policy for Contact Lenses

What is the Unilateral Pricing Policy or UPP?

Unilateral Pricing Policy or UPP is where a contact lens manufacturer mandates a minimum price on their contact lens products. Under this policy BJ’s Optical cannot advertise or sell any of these UPP products under the established UPP price. If we do not comply with the manufacturer, they will cease to supply UPP products to us and therefore we would no longer be able to sell it to you, our valued customers.

Why did the manufacturer adopt UPP and what are the effects?

The manufacturers state that they have instituted the UPP for their customers however, the adoption of the UPP essentially prevents marketplace competition. This eliminates your ability to shop around for the best price on these contact lens brands, as well as our ability to offer relief.

Why have the prices of my contact lenses increased since my last order?

The manufacturers have created a “floor” or a “minimum’ price that the lenses may not be priced below. Our prices had been lower than that “minimum” prior to this change in policy. The UPP has caused us to raise our prices on these contact lens brands in order to remain in compliance with this policy. We at BJ’s Optical value you as our customers, so we work directly with the contact lens manufacturers to insure you receive the highest quality product.

Have my lenses been effected by UPP?

The following contains a list of the contact lenses that are currently under these price restrictions by their manufacture:

Manufacturer Product
Bausch & Lomb ULTRA
Alcon DAILIES TOTAL 1
Alcon Air Optix Colors
Alcon Dailies AquaComfort Plus Toric
Alcon Dailies AquaComfort Plus Multifocal
Vistakon 1-DAY ACUVUE MOIST
Vistakon 1-DAY ACUVUE MOIST for ASTIGMATISM
Vistakon 1-DAY ACUVUE TruEye
Vistakon ACUVUE OASYS
Vistakon ACUVUE OASYS for ASTIGMATISM
Vistakon ACUVUE OASYS for PRESBYOPIA
What if I can’t find my contacts?

If you do not see your contacts on bjsoptical.com, please call us at 1-888-536-7776.  There are some lenses that we only sell through Customer Care.

Eye Doctor RX Verification

How do I know my prescription has expired?

Under federal law your prescription is good for one year, depending on the state where your eye care provider is located your prescriptions may be good for two years.  If you think your prescription has expired please contact your eye doctor.  We recommend that you see your eye doctor annually.

If you have any questions, contact us at 1-888-536-7776.

Why do you have to verify my prescription?

Under the Fairness to Contact Lens Consumer Law, we are required to verify your contact lens prescription. During the ordering process we will provide you with the opportunity to search our database to find your eye doctor or store/clinic. If your eye doctor is not on our list, we will ask you for the name of your doctor, their address, and/or the name of the store/clinic where you had had your eye exam for your contact lenses.

We will use this information to verify your prescription. After your prescription is verified, you will be able to view your prescription in your account.

To expedite verification, you can send a copy of your contact lens prescription by fax to [1-856-718-3649] or by email to [email to rx@bjsoptical.com]. If you are able to send us a valid copy of your contact lens prescription then we don’t have to contact your eye doctor to verify your order. Please include your order number on the attachment and on the fax or email.

If you have any questions please don’t hesitate to call us at 1-888-536-7776.

Order Questions

Do you take international orders?

At this time we do not accept international orders. If you have any questions call us at 1-888-536-7776.

How do I check my order status?

You can check on the status of your order by clicking on your account and finding your order to see the status.  If you have any questions call us at 1-888-536-7776.

How do I place an order?

Before you order you will need your contact lens boxes or your prescription. If you do not know your eye doctors name, but know the store location, you will be asked to provide that during the checkout process. We will contact them to verify your prescription before we ship your order.

To expedite verification, you can send a copy of your contact lens prescription by fax to [1-856-718-3649] or by email to [send email to rx@bjsoptical.com]. If you are able to send us a valid copy of your contact lens prescription then we don’t have to contact your eye doctor to verify your order. Please include your order number on the attachment and on the fax or email.

You can place an order by using bjsoptical.com, calling us at 1-888-536-7776.

What if I use different brands for each eye?

To order different prescriptions for each eye just check the correct eye for each prescription and leave the other eye unchecked.

Payment Questions

Do you accept any vision insurance?

We do not accept insurance cards at this time, but you can use a copy of your order to submit to your insurance company for reimbursement. We cannot guarantee what you will be reimbursed as it is up to the individual insurance companies.

If you have any questions, contact us at 1-888-536-7776.

Do you accept FSA (Flex Spending Accounts)?

Yes, you can use your FSA card to make a purchase as long as it is affiliated with a major credit card.

What credit cards do you accept?

We accept all major credit cards, American Express, Master Card, Visa and Discover.  You can also use your FSA card to purchase lenses.

Shipping & Return Questions

Can I return my order?

BJ’s Optical selects the highest quality lenses for our customers and stands behind the products we sell. If you are not completely satisfied with your purchase, you are entitled to return your unopened lenses.

You may return your purchase up to 30 days from the purchase date. All returned boxes of contact lenses must be unopened, unexpired, and include the original packaging. All returned contact lens boxes cannot be written on or tampered with in any way.

With BJ’s Optical, returns are simple and easy.

For help with returning your purchase, call us at 1-888-536-7776, email us at customercare@bjsoptical.com.

When will my order ship?

We will ship your order as fast as we can. When we receive your order, we will verify your prescription with your eye doctor. We do this as quickly as possible. Once your prescription is verified we will ship your order.